Most frequent questions and answers

Yes, we alter trouser hems, dress hems, skirt hems, wedding dress hems, and formal dress hems.

At our studio, we strive to provide efficient alterations to meet your needs. Typically, hems are completed within 7 business days. For garments with upcoming event dates, we prioritize their completion to ensure they are ready on time. As for all other alterations, they are placed on our list and usually have a turnaround ranging from 4 to 10 weeks, depending on our current workload. Rest assured, we are dedicated to delivering the highest quality results within reasonable timeframes.

Check our FAQ above for the estimated time required for alterations. If it aligns with your desired timeframe, that’s great! If you need it sooner, get in touch with us via email at [email protected], through chat or the contact form, or simply give us a call. We’ll do our best to accommodate your needs. Additional fees may apply; please refer to the next FAQ for details.

We typically require 2 to 4 fittings to ensure the perfect fit and make any necessary alterations. The first fitting takes place 12 weeks before your wedding date to assess the dress’s fit and note any adjustments needed. You can expect one to three interim fittings, depending on the complexity of alterations required. The final pick-up is scheduled to take place once all alterations are complete, ensuring the dress is ready 1-2 weeks before your wedding event.

For your convenience, if you’d like to book in advance, you can do so by clicking this link . Our goal is to make sure your wedding dress fits flawlessly and makes you feel stunning on your special day. The number of fittings may vary based on individual preferences and dress design, but rest assured, our team is dedicated to providing the best possible fit for you.

Need your project completed faster? Our priority service option ensures dedicated attention to meet tight deadlines without compromising on craftsmanship. With an additional charge covering overtime, we’ll meticulously tailor your garment to perfection, precisely timed for your special event. Please note that priority service availability may vary depending on our workload. For true emergencies requiring alterations within 3 days, we offer ‘Emergency Alterations’ at 300% of the regular cost. Experience the convenience and excellence of our priority service for your time-sensitive alterations today!

To book a fitting, follow these steps:

  1. Use the link provided: BOOK AN APPOINTMENT

  2. Click on the link to access our online booking platform.

  3. Once on the booking page, you will find a list of available services, including fitting appointments.

  4. Select the fitting service that corresponds to your needs (e.g., wedding dress fitting).

  5. Choose a suitable date and time from the available options.

  6. Provide your contact information, including name, email address, and phone number.

  7. Review your booking details to ensure accuracy.

  8. Confirm your appointment by clicking the appropriate button or link.

  9. You will receive a confirmation email or notification with the appointment details.

If you encounter any issues during the booking process or have specific inquiries, feel free to contact our customer support team by clicking our chat button on our home page. We look forward to assisting you in finding the perfect fit for your special day!

Our pricing for dress alterations varies depending on several factors, ensuring precision and attention to detail tailored to our clients’ unique preferences. We understand that each dress is distinct, with different fabrics, styles, and design elements, which can significantly impact the cost.

For example, we offer 23 different prices for straps alone, considering various types such as spaghetti, tulle, lined, and those with sleeves. This level of customization allows us to perfectly replicate a design or make quick nip-ins for clients who prefer to reduce costs without compromising quality.

As experts in the field, we take pride in delivering exceptional craftsmanship, and our pricing reflects the skill and dedication we put into each alteration. Hemming a dress may be a simpler task compared to more intricate alterations, such as adjusting the bodice or adding elaborate details, which can contribute to varying costs.

Our focus is on providing top-notch service, ensuring that the final result meets our clients’ expectations and fits flawlessly. While we may not be the most economical option, our commitment to excellence ensures that every alteration is meticulously executed, making us a trustworthy choice for bridesmaid and formal dress alterations. To receive a precise quote for your specific dress, we encourage you to visit our boutique and consult with our experienced team, who will gladly assist you in achieving the perfect fit and style for your special occasion.

The cost of altering a wedding dress can vary significantly based on the unique characteristics of each dress. Our pricing structure takes into account the intricacy of the alterations required, ensuring that every bride receives personalized attention and a perfect fit that aligns with her preferences.

For instance, the entry cost for dress alterations typically applies to dresses without many layers, requiring basic tweaks such as a hem, bustle, and cups. This service starts around $300 and can go up to $2000 for dresses with beading, significant reconstructions, and additional customizations.

On average, the dresses we commonly work with fall within the $800 range, considering various alterations to achieve the perfect fit and style for your special day.

For added convenience, clients can utilize the chat button on our website to send photos of their dress. This allows us to provide a rough estimate before booking an appointment for detailed fittings.

Alternatively, we offer a $50 consultation service where we discuss various alteration options and provide a written quote. This quote is valid for 6 months, giving you ample time to consider your options and make informed decisions.

In addition to our detailed and personalized alteration services, we want to ensure that every bride feels supported and confident throughout the entire process. We are more than happy to answer any questions you may have along the way, ensuring complete clarity and satisfaction with our services.

Understanding that wedding preparations can be financially demanding, we offer flexible payment plans spread over the course of the three months we have the dress, making it easier for brides to manage the cost of alterations without added stress.

In addition to alterations, we also specialize in crafting custom-made sleeves and veils, allowing brides to truly personalize their ensemble.

Communication is key, and we find email to be the most efficient way to stay in touch. We’ll send updates and appointment reminders, and we’ll even pre-book the final pick-up appointment to ensure peace of mind during the busy and sometimes stressful experience of organizing a wedding.

Our precision in replicating the original design of the dress ensures that it looks like it was made to fit you perfectly, just as if you purchased it straight from the bridal store. We provide as many free fittings as needed in between to guarantee the dress achieves the desired fit, and it also offers an opportunity for open communication between the bride and our team.

With our expertise, we are adept at recognizing how to best fit the dress to your unique body, especially when dealing with plus-size dresses that may come with their own limitations in terms of cup size, apex shape, or strap support. We have the skill and experience to overcome these challenges, consulting with you every step of the way to achieve the desired outcome.

Lastly, to ensure your dress is immaculate on your special day, we offer sample dress cleans, ensuring everything is ready and perfect for you.

Our mission is to be the calming presence amidst the wedding planning chaos, taking care of every aspect of your dress to make you feel confident and radiant on your big day. Your satisfaction and joy are our ultimate goals, and we are dedicated to providing exceptional service from start to finish. Feel free to reach out via email for any inquiries or updates throughout the process. We can’t wait to be a part of making your wedding day dreams come true. To book in click here

Once your garment is ready for pick-up or fitting, we will promptly notify you via email. As a studio, we take great care in managing our alteration process efficiently to accommodate different event dates and deadlines effectively.

We work on a triage system, giving priority to garments based on their event date to ensure timely completion. Rest assured that we strive to deliver your perfectly altered garment in a timely manner, so you can focus on other aspects of your special occasion.

At our studio, we value open communication with our clients. If you have any inquiries or require updates during the alteration process, you are more than welcome to reach out to us. We make it easy for you to connect with us through various channels, such as email or our chat option.

Your satisfaction and peace of mind are of utmost importance to us, and we are dedicated to providing a seamless and stress-free alteration experience. We look forward to assisting you in achieving the perfect fit for your garment, ensuring you look and feel absolutely stunning on your big day or special event.

We alter the garments in a triage system, and according to event date.

If you have any enquiries in the interim feel free to contact us (the chat icon is the easiest). We be able to let you know the date that we’re aiming to have it ready for.

Yes, we do take body measurements for online orders. It’s a straightforward process – simply bring in the list of measurements required, or even show us the link on your phone, and we will take the specific measurements needed for the individual site you are ordering from. In case the list of measurements is not provided, just let us know, and we will gladly furnish you with a comprehensive list that covers any order site you use.

To schedule a measurement appointment, you can select ‘body measurement’ when you book your fitting. This way, we can ensure that your garment will be tailor-made to your exact specifications, providing you with the perfect fit and ensuring your complete satisfaction with your online order

We have disabled access and disabled parking. At our Newtown location the driveway is a bit rough, however we can come to your car. We unfortunately do not have disabled toilets. 

Some of our staff are neurodivergent themselves and two of us have children with autism. So autism, ADHD and anxiety are areas we are versed in. Please feel free to call ahead and let us know your needs. As an example we can provide a quieter atmosphere devoid of music and schedule a time that has less staff and traffic.

The golden command to love your neighbour as yourself extends to whomever is our neighbour. We make no distinction between sexual preferences, disabilities and heritage. All are welcome here. We have altered things from dress bodice extensions to binder alterations. Feel free to message us if you have specific alteration requests.

Another note is that we are able to cater to deaf clients. Rachel’s nephew is deaf in one ear and her son has Autism (or is autistic depending upon how you prefer to say it, for him he prefers the former) and has a basic grasp of Auslan through learning Auslan as the LOTE choice in homeschooling and from tutoring for her nephew.

Individual needs and preferences can by no means ever be surmised in a paragraph and if we attempt to list them all we inevitably leave someone out. This answer to the FAQ is our attempt to convey our willingness to work in with all people (and animals too actually, we’ve also done a Christmas shirt for a dog). As always, if you have any questions please feel free to send us a message or simply book in for a fitting. Look forward to meeting you.