Our Seamstresses

Rachel O’Neill @rachelscustomsewing

Owner, Boss Lady and Seamstress

Sewing and constantly finding new techniques and rabbit holes is my forte. I can’t stay still or just do the same thing day after day. So, I hire people to do the slow, steady and repeatable and that frees me to research, learn, have more ideas, connect with people and do the fittings.

I believe in going the extra mile and making sure everything is perfect, yet balancing this with some things can be done the quick way, it’s all about what matters!
All along the way I try to ascertain what the customer values, and what you need and want for your look and how it will make you feel.

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Helen Grace

Head Seamstress

Meet Helen, the heartbeat of Rachel's Custom Sewing! From her roots in Victoria’s wool industry to mastering bridal and formal alterations, she’s all about that slow stitching and gorgeous lace appliqués. When she’s not at RCS, you might find her crafting cute fabric teapots and felt cakes in her charming old church home. Swing by and say hi next time you’re in the area!

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Josie Akpandu

Virtual Assistant

Meet Josie, our amazing virtual assistant at Rachel’s Custom Sewing! With four years of experience and a passion for fashion, she keeps us organized, sends out all the booking texts, connects with customers and photographers on Instagram, and ensures everything runs seamlessly. Josie loves working with the kind and creative RCS team, where she supports the business behind the scenes to help deliver the dedicated customer service and caring, customized craftsmanship that sets us apart. We’re so lucky to have her!

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Pauline Val @socialswithpauline

Content Designer

Meet Pauline, the creative genius behind our stunning digital designs! From Canva templates to beautifully crafted websites, she brings ideas to life with artistry and purpose. When she’s not designing, Pauline loves exploring new tools and sipping on coffee for a dose of inspiration. Her designs help us connect with you in meaningful ways.

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Ivy

AI superstar

Meet Ivy, the AI robot who keeps our phone lines running 24/7! With her British accent and exceptional dedication, she takes messages, answers questions, and transfers calls when needed, so we can focus on sewing and face-to-face customer service. Ivy helps us save time and serve you better—without ever needing a break!

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