Our Seamstresses
Learn About Our Team
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Rachel O’Neill @rachelscustomsewing
Owner, Boss Lady and Seamstress
Sewing and constantly finding new techniques and rabbit holes is my forte. I can’t stay still or just do the same thing day after day. So, I hire people to do the slow, steady and repeatable and that frees me to research, learn, have more ideas, connect with people and do the fittings.
I believe in going the extra mile and making sure everything is perfect, yet balancing this with some things can be done the quick way, it’s all about what matters!
All along the way I try to ascertain what the customer values, and what you need and want for your look and how it will make you feel. -
Helen Grace
Head Seamstress
Meet Helen, the heartbeat of Rachel's Custom Sewing! From her roots in Victoria’s wool industry to mastering bridal and formal alterations, she’s all about that slow stitching and gorgeous lace appliqués. When she’s not at RCS, you might find her crafting cute fabric teapots and felt cakes in her charming old church home. Swing by and say hi next time you’re in the area! -
Kennedy
Seamstress
Kennedy is a skilled seamstress with a keen eye for detail and a steady hand, specialising in delicate hand sewing, professional garment steaming, and the art of creating flawless bustles. She brings a calm, thoughtful approach to every piece she works on, ensuring each garment is handled with precision and care. From refining intricate details to preparing gowns to perfection, Kennedy plays an essential role in making sure everything looks and feels just right for the big day.
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Pauline Val @socialswithpauline
Content Designer
Meet Pauline, the creative genius behind our stunning digital designs! From Canva templates to beautifully crafted websites, she brings ideas to life with artistry and purpose. When she’s not designing, Pauline loves exploring new tools and sipping on coffee for a dose of inspiration. Her designs help us connect with you in meaningful ways.
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Ivy
AI superstar
Meet Ivy, the AI robot who keeps our phone lines running 24/7! With her British accent and exceptional dedication, she takes messages, answers questions, and transfers calls when needed, so we can focus on sewing and face-to-face customer service. Ivy helps us save time and serve you better—without ever needing a break!
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Peggy the Pegasus
An industrial cover stitch machine that whirs and cranks so perfectly to stitch our knit hems.
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Brother
Our domestic machine to do mending and other little bits with.
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Janome
This is technically a domestic machine but set into a wide table. It’s able to pretty much everything except rolled hems
