Wedding Dress Cleaning

Every gown is cleaned using Bosisto's eucalyptus laundry powder (100% Australian owned, made with eucalyptus oil grown and distilled in Victoria since 1852), Eucalan no-rinse wool wash, and sodium percarbonate for gentle brightening. No perchloroethylene, no harsh dry-cleaning solvents, nothing that degrades delicate fibres over time.

They are products you could look up yourself. That is the point.

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See the Difference

Traditional Dry Cleaning VS. Rachel's Wedding Dress Clean. See the difference in how your dress is cared for.

	Rachel’s Custom Sewing	Traditional Dry Cleaning
Individual Hand Cleaning	Included	Not offered — batch processed
Cleaning Products Used	Eucalyptus, Eucalan, oxygen-based brighteners	Harsh chemical solvents
pH-Tested Final Rinse	Included	Not offered
Rust Removal	Included	Not offered
Photo Documentation	Shared via private album as seen in this sample	Not provided
Silk Garments	Accepted with full transparency	Rarely accepted — waiver required
Glitter & Beading	Accepted	Rarely accepted
Archival Acid-Free Boxing	Premium Australian-made	Occasionally available
On-Site Cleaning	Never outsourced	Often outsourced
Stain Updates	Real-time photo + message updates	Not provided

Prices

Exclusive for Our Brides

As a thank you, brides who had their dress altered with us enjoy $50 off cleaning and preservation services.

Wedding Dress Cleaning & Preservation

Hand-cleaned in our bridal-only studio — never general dry cleaning

Every gown clean includes conservation-correct preservation boxing and your veil — priced by how much dress there is to clean.

Clean & Preserve

Sheath & fit-and-flare — minimal underlayers	$550
A-line — a few layers of tulle and lining	$750
Ball gown — full, heavily layered skirts	$1,000

Not sure which yours is? Send us a photo and we'll tell you before you book.

What's included NOW STANDARD

Hand cleaning in house. Then pH testing, conservation-correct boxing: acid-free archival box, acid-free tissue paper, your written care guide. Never sealed in plastic. Your veil is cleaned and boxed with the gown at no extra charge. included

Sample Gown Cleaning

Sample gown clean (less $50 for returning clients) $260

Add-ons

Silk or vintage gown handling	+$150
Lace appliqué & heavy beading	+$150
Mud, heavy staining & extended soak	+$200
Mending & repairs	quoted

Timeline

Turnaround runs 3–16 weeks depending on the gown and the season. August–November and March–April are peak bridal season and sit at the longer end. We'll give you a realistic timeframe when you drop off. 3–16 wks

Booking & Payment

Returning clients — no deposit, $50 off, pay when you collect	−$50
New clients — 50% deposit to book, balance on collection	50% deposit

Every gown is photographed at intake, tracked on its own rack, and updated to you by text at each stage. Your quoted price is locked when you book.

A woman with curly brown hair wearing checkered pants and a plaid shirt, looking at a white wedding dress with lace details, which she is holding up on a mannequin in a bridal boutique.

Jordan Kratzmann

‍ ‍Rachel and her team are absolutely astounding at what they do. Their passion and dedication ensuring everything goes to plan was everything I could have imagined.
My alterations for my wedding dress were nothing short of amazing and timeframes were very reasonable.
The team at Rachel’s Custom Sewing were extremely knowledgeable and very comforting.
My wedding dress clean came up better than it was when I first bought the dress, I would highly recommend if you are interested in getting your dress (or anything) cleaned and altered - the stress of it all was eased and I knew my dress was in safe hands. 🥰 Thanks again team! xo

Two reasons to care for your gown…

A wedding dress with floral embroidery on sheer fabric, hanging against a wall.

After the celebration of your wedding, your dress deserves the same care it received before the aisle.

Whether you’re planning to resell your dress or preserve it for future generations, each piece is individually hand-cleaned, inspected and treated with the utmost care right here in our Toowoomba studio.

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Testimonial

Side-by-side comparison of a white satin wedding dress before and after alterations. The 'before' version has loose straps and a less fitted bodice, while the 'after' version features securely altered straps, a more fitted bodice, and a row of buttons down the back.

Cannot rave about Rachel enough!!! After getting a SCANDALOUS quote for my dress clean, for a dress that didn't need too much cleaning mind!! I contacted Rachel and straight away she got me in gave me a quote which was totally reasonable and I can honestly say her work is PRICELESS!!!! The dress came up better than when I bought it!! The aftercare support was so insightful also about how to storee and maintain the dress for years to come!!! She sends pics and vids of her going through the whole process Start to finish and is so prompt with contacting you also. I have and will always recommend her to anyone who needs their wedding dress cleaned or altered!! The girl can do it all !!!

-Niamh Roselt

See more Transformations Here

The Process

Intake: Photos are taken of your dress, it is tagged with a water-proof number. We add the photos to a shareable google album and send you the link!

Cleaning: Your gown will undergo 2-10 cycles. From the first rinse or soak to the final fabric restorative soak, it all depends on how dirty your dress is and how stubborn the stains are, as to how long we need to soak, and how many processes we need it to go through.

Spot inspection: Every gown is meticulously checked for any remaining stains and spot cleaned with a pH neutral cleaner (if its after the final rinse).

Steam or Press: After your gown is completely dry (this takes 1-5 days depending on weather, humidity and fabric type) we steam or press your entire gown so no heavy wrinkles form which can damage the dress after long periods of time.

Outtake: We take photos again of how the dress looks now, add them to your google album and again send you the link. This means you get to see what the dress looks like, without having to get it out from between the beautifully folded acid-free paper (and we all know how hard it can be putting things back the exact same way).

Boxing: If you’ve chosen boxing, we box up your gown with acid-free tissue lining the box, supporting the bust, covering any metal parts (eg the veil comb or zipper pull) and between every fold.

Text you for pick up: Now it’s all ready for collection!

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Handled with the same care as your memories.

Every dress is hand-cleaned using gentle, fibre-safe methods, never harsh dry-cleaning solvents.

Our small team carefully checks every layer, restores fabric balance, and prepares your gown for whatever comes next, whether that’s a new home or its forever box.

A side-by-side comparison photo of a wedding dress. The left shows the dress before cleaning, with a dull appearance and visible stains. The right shows the same dress after cleaning, appearing brighter, whiter, and more vibrant, with the stains removed.

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Veils need TLC too!

A mother of the bride found us through google, and brought in her daughter's veil for cleaning and preservation.

We found that it had rusted through the fabric so with the wonderful help of @mariettebridalveils we were able to remove the comb, trim the rusted part, recomb, clean and wrap in tissue ready to store away for (hopefully) a future time.